Our Role
Turn Travel Time into Time to Enjoy Tokyo.
Traveling from the airport to your accommodation with a large suitcase—up stairs and through crowds—can be exhausting. Yet those first moments after arrival should be when your excitement about Tokyo is at its highest.
PLC TOKYO delivers your luggage to your accommodation in a private vehicle, so you can explore Tokyo hands-free from the day you arrive.
PLC TOKYO is operated by BOOSTARS PLUS Co., Ltd., headquartered in Sumida City, Tokyo.
Safety
Keeping Your Luggage Safe
The safety of your luggage is our highest priority. We have the following measures in place:
Delivery by Private Vehicle
We carry only your luggage, or luggage belonging to members of your group, without mixing it with other customers' luggage.
Delivery Status Updates
We keep you updated on the delivery status from pickup until delivery or handover is complete.
Photo Confirmation Upon Completion
We send you a photo to confirm that delivery or handover is complete.
Multilingual Assistance
We assist in Japanese and English and use a translation app when needed.
Company Information
Who operates PLC
| Company | BOOSTARS PLUS Co., Ltd. |
|---|---|
| Representative | Koji Hirai |
| Corporate number | 1010001255649 |
| Address | 1F, 1-9-15 Sumida, Sumida-ku, Tokyo 131-0031, Japan |
| support@plctokyo.com | |
| Service | Operation of a private-vehicle luggage delivery service for travelers |
Business hours
- Email reception9:00–18:00
- Operating hours7:00–22:00
Outside these hours, please contact us for individual arrangements.
Service area
- CoverageTokyo 23 wards
Service outside Tokyo's 23 wards is assessed individually based on the route and distance.
Cancellation policy
Clear, fair cancellation fees
| When you cancel | Cancellation fee |
|---|---|
| On the day of service | 100% |
| The day before | 100% |
| 2 Days Before the Service Date | 50% |
| 3 Days Before the Service Date | 20% |
| 4 or More Days Before the Service Date | Free |
Insurance and Compensation
Cargo Liability Insurance
We contract only with partner drivers who carry cargo liability insurance. If loss or damage occurs due to circumstances attributable to us, we will compensate you within the scope set out in the Terms of Service. Please refer to the Terms of Service for compensation limits, conditions, and excluded items.
Contact
Questions Before Booking?
If you have any questions about how to use the service or the service area, please contact us. A member of our team will assist you.