Last updated: June 2026 · Draft version [TBD: final review]
These Terms of Service ("Terms") set out the conditions for using PLC (Private Luggage Charter), operated by Boosters Plus Inc. By booking, you agree to these Terms.
1. Service overview
PLC carries travelers' luggage between airports, hotels and other destinations in dedicated private vehicles within the Tokyo 23 wards. We are not a general parcel courier.
2. Booking confirmation
Bookings are requested online. A booking is confirmed only after we review the request and you complete payment via the secure link we send. No contract is formed until confirmation is issued.
3. Fees
Fees are charged as a flat rate per vehicle, not per bag. Within the stated vehicle capacity, there is no additional charge for the number of items. Routes or capacity beyond the standard plans may incur additional fees, advised in advance.
4. Cancellation policy
After your booking is confirmed, the following cancellation fees apply based on the scheduled service date:
- On the service date: 100% of the service fee
- 1 day before the service date: 100% of the service fee
- 2 days before the service date: 50% of the service fee
- 3 days before the service date: 20% of the service fee
- 4 or more days before the service date: No cancellation fee
Submitting a booking request does not confirm your booking. Your booking is confirmed only after payment is completed. Unpaid, unconfirmed requests are not subject to cancellation fees. Cancellation timing is based on Japan Standard Time.
5. Luggage handover
Luggage must be handed over at the agreed time and place. We cannot carry fragile items, valuables, cash, perishables or dangerous goods. We may decline items that exceed the agreed capacity or are unsuitable for transport.
6. Recipient absent / hotel refusal
If the recipient is absent, or the hotel or destination refuses to accept the luggage, delivery may be delayed or returned. Additional fees for redelivery or storage may apply, and we are not liable for resulting delays.
7. Incorrect destination information
If delivery is delayed or cannot be completed due to an incorrect hotel name or address entered by the customer, PLC bears no responsibility. Please verify the destination name and full address carefully before handing over your luggage. Any redelivery or related costs are the customer's responsibility.
8. Delays beyond our control
We are not liable for delays or non-delivery caused by circumstances beyond our reasonable control, including flight delays, weather, natural disasters, traffic restrictions, accidents or other events of force majeure. We will make reasonable efforts to communicate and reschedule.
9. Scope of liability & compensation
Partner drivers handling PLC deliveries are enrolled in carrier's cargo liability insurance. In the event of loss or damage attributable to us, compensation is provided within the scope and limits of that insurance. We are not liable for indirect or consequential losses. [TBD: compensation limits]
10. Prohibited items & conduct
You must not entrust prohibited items (illegal goods, hazardous materials, living things, etc.) or use the service for unlawful purposes. We may refuse or suspend service where these Terms are breached.
11. Governing law & jurisdiction
These Terms are governed by the laws of Japan. Any dispute relating to the service shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.