Effective from 22 September 2026
These Terms of Service ("Terms") set out the conditions for using PLC (Private Luggage Charter), operated by BOOSTARS PLUS Co., Ltd. By booking, you agree to these Terms.
1. Service overview
PLC carries travelers' luggage between airports, hotels and other destinations in dedicated private vehicles within the Tokyo 23 wards. We are not a general parcel courier.
2. Booking confirmation
Bookings are requested online. A booking is confirmed only after we review the request and you complete payment via the secure link we send. No contract is formed until confirmation is issued.
If payment is not completed within 24 hours after payment instructions are sent, we may cancel the booking request.
3. Fees
Fees are charged as a flat rate per vehicle, not per bag. Within the stated vehicle capacity, there is no additional charge for the number of items. All prices include Japanese consumption tax.
Airport service
- Haneda Airport: JPY 19,800 per vehicle
- Narita Airport: JPY 29,800 per vehicle
Opening campaign: for bookings requested between 22 September 2026 and 15 December 2026, Haneda is JPY 14,800 and Narita is JPY 24,800 per vehicle. Eligibility is determined by the date the booking is requested; the campaign price applies even if the service date falls on or after 16 December 2026.
Station service
- Base fare: JPY 8,800 per delivery (includes driving route distance of up to 5 km from the meeting point)
- Distance surcharge: JPY 300 per km for the portion beyond 5 km (rounded up to the next km)
- Late-night / early-morning surcharge: 20% of the base fare when the pickup time is between 22:00 and 07:00
Optional services
- Pre-departure storage (airport service, accommodation-to-airport only): JPY 3,300 per day. The number of days is counted from the storage start date to the airport handover date (minimum one day)
- Same-day early pickup (airport service, accommodation-to-airport only): JPY 2,200
- Temporary storage (station service): JPY 1,100 up to 3 hours / JPY 2,200 up to 5 hours / JPY 3,300 up to 8 hours. Storage longer than 8 hours is quoted individually
Waiting fee
If we are kept waiting at pickup or handover for reasons attributable to you, a waiting fee of JPY 3,300 applies for every 60 minutes (rounded up) beyond the first 30 minutes. No waiting fee applies within the first 30 minutes.
Custom quote
Where the driving route distance cannot be determined, where temporary storage exceeds 8 hours, or where the request otherwise falls outside our standard plans, we will review the details and provide an individual quote before sending payment instructions.
4. Cancellation policy
After your booking is confirmed, the following cancellation fees apply based on the scheduled service date:
- On the service date: 100% of the service fee
- 1 day before the service date: 100% of the service fee
- 2 days before the service date: 50% of the service fee
- 3 days before the service date: 20% of the service fee
- 4 or more days before the service date: No cancellation fee
Submitting a booking request does not confirm your booking. Your booking is confirmed only after payment is completed. Unpaid, unconfirmed requests are not subject to cancellation fees. Cancellation timing is based on Japan Standard Time.
5. Luggage handover
Luggage must be handed over at the agreed time and place. We cannot carry fragile items, valuables, cash, perishables or dangerous goods. We may decline items that exceed the agreed capacity or are unsuitable for transport.
6. Recipient absent / hotel refusal
If the recipient is absent, or if the accommodation or other destination refuses to accept the luggage, delivery may be delayed or the luggage may be returned. Fees for redelivery and temporary storage in such cases are quoted individually after we review the circumstances, and we will contact you before charging. We are not liable for delays arising from these circumstances.
7. Incorrect destination information
If delivery is delayed or cannot be completed due to an incorrect hotel name or address entered by the customer, PLC bears no responsibility. Please verify the destination name and full address carefully before handing over your luggage. Any redelivery or related costs are the customer's responsibility.
8. Delays beyond our control
We are not liable for delays or non-delivery caused by circumstances beyond our reasonable control, including flight delays, weather, natural disasters, traffic restrictions, accidents or other events of force majeure. We will make reasonable efforts to communicate and reschedule.
9. Scope of liability & compensation
(1) Partner drivers handling PLC deliveries are enrolled in carrier's cargo liability insurance.
(2) If luggage entrusted to us is lost or damaged due to reasons attributable to us, we will compensate up to the following limits:
- Per booking: JPY 250,000
- Per item: JPY 50,000
Both limits apply at the same time, and compensation is capped at the lower of the two. For example, if six items are lost, the per-item limit would give JPY 300,000, but the per-booking limit of JPY 250,000 applies.
(3) Compensation is based on the market value at the time of the incident, not the original purchase price.
(4) Notwithstanding the above, these limits do not apply to loss or damage caused by our intentional misconduct or gross negligence.
(5) We are not liable for indirect losses, loss of profit, costs arising from changes to your itinerary, emotional distress, or other consequential damages.
(6) We do not accept the following items, and we bear no liability for loss or damage to them if they are entrusted to us:
- Cash, cheques, securities, gift certificates, prepaid cards
- Precious metals, jewellery, watches, artwork, antiques
- Passports, visas, identification documents, keys, and other documents that are difficult to reissue
- Mobile phones, computers, cameras and other precision equipment
- Fragile items (glassware, ceramics, musical instruments, etc.)
- Perishable foods, items requiring refrigeration or freezing, animals and plants
- Medicines, medical devices, and other items where delay could affect health
- Dangerous goods and items whose carriage is prohibited by law
(7) Please report any loss or damage to us within 14 days of receiving your luggage. We may be unable to accept claims made after this period.
(8) We may revise the limits in paragraph (2). Any revision applies only to bookings requested on or after the date the revised Terms take effect; bookings already requested remain subject to the limits in force at the time of the request.
10. Prohibited items & conduct
You must not entrust prohibited items (illegal goods, hazardous materials, living things, etc.) or use the service for unlawful purposes. We may refuse or suspend service where these Terms are breached.
11. Governing law & jurisdiction
These Terms are governed by the laws of Japan. Any dispute relating to the service shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.
12. Revision history
- 22 September 2026 — First published. Added fee details (Section 3), redelivery and storage (Section 6), and compensation limits (JPY 250,000 per booking / JPY 50,000 per item) and excluded items (Section 9).