Privacy

Privacy Policy

How PLC collects, uses and protects your personal information.

Effective from 8 October 2026 / Last revised: 8 October 2026

This Privacy Policy explains how BOOSTARS PLUS Co., Ltd. ("we"), the operator of PLC (Private Luggage Charter), handles the personal information of users of our service.

1. Basic policy

We recognize the importance of personal information and handle it lawfully and appropriately, in compliance with applicable laws and regulations of Japan.

2. Information we collect

We may collect the following information to provide our service:

  • Name
  • Email address
  • Phone number
  • WhatsApp number
  • Hotel information
  • Delivery destination information
  • Booking details
  • Cookies
  • Access logs
  • The driver's location data during delivery (current location and the route driven), and the location where your luggage was handed over
  • Photos of your luggage and of the vehicle's cargo area taken at pickup and handover, and signatures

3. Purpose of use

We use collected information to arrange bookings, deliver and track luggage, contact you regarding your booking and delivery, respond to enquiries, and improve our service.

We also use location data to let you check the delivery status of your luggage, to keep a record of the handover, and to look into accidents or disputes related to the delivery.

4. Handling of location data and photos during delivery

  • While the driver is on the way to pick up your luggage, the driver's current location is only displayed on your dedicated page (a link specific to each booking). It is not recorded.
  • From the moment the driver finishes picking up your luggage until it is handed over, the current location and the route driven are displayed and recorded about every 5 seconds (about every 30 seconds while stopped).
  • The route is automatically deleted 24 hours after delivery is completed (or cancelled), and is no longer displayed after that.
  • The location where your luggage was handed over (one point) is kept as a delivery record only for the period required by law or necessary to look into accidents or disputes related to the delivery, and is deleted afterwards.
  • The link to your dedicated page is valid until 7 days after your service date. Anyone with the link can see the driver's location, so please do not share it.
  • To display the map, we use the map service of Google LLC (United States); location data is sent to Google only to the extent necessary to display the map.
  • Only the driver's surname (display name) is shown to you. The driver's full name, phone number and vehicle number plate are not shown.
  • As a record of the handover, at pickup and at delivery we record photos of your luggage and of the vehicle's cargo area, and your signature (optional at pickup). We try to avoid capturing faces or personal information; if any is captured, it is handled in the same way. These are used only to check the condition of your luggage and to look into accidents or disputes related to the delivery, kept only for the period required by law or necessary for that purpose, and then deleted. Photos attached to the "We have received your luggage" email remain in your own inbox, so please manage them yourself.
  • Photos of your luggage taken at pickup are shown on your private page (the URL for your booking) from the time pickup is completed, and the photo taken at handover from the time delivery is completed, in both cases until 7 days after delivery is completed. Photos of the cargo area and signatures are not shown to customers. After the display period ends, photos are kept only for the period necessary, as a record described above.

5. Sharing with third parties

We may share information with partner drivers and service providers only to the extent necessary to complete delivery. We do not provide personal information to third parties for other purposes, except where required by law.

6. Use of cookies

Our website uses cookies to maintain language settings and improve usability. You can disable cookies in your browser settings, though some features may not work correctly.

7. Google Analytics

We may use Google Analytics to understand how our website is used. It collects information anonymously and does not identify individuals. This data is handled under Google's privacy policy.

8. Data retention

We retain personal information only for the period necessary to fulfil the purposes above, and delete or anonymize it appropriately once no longer needed.

9. Security measures

We implement appropriate organizational and technical measures to manage personal information safely and to prevent unauthorized access, loss or leakage.

10. Overseas users

Our service is intended for travelers visiting Japan, and information may be accessed from outside Japan. By using the service, you consent to your information being handled in Japan.

11. Contact

For questions about this policy, or to request disclosure, correction or deletion of your information, please contact us at support@plctokyo.com.

12. Revisions

We may revise this policy as needed. The latest version is always posted on this page.

13. Governing law

This Privacy Policy is governed by and interpreted in accordance with the laws of Japan.

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